EXTRACOLLECT

Gain Full Control Over Outsourced Collections

ExtraCollect is a cloud-based, SaaS platform that streamlines and optimises the management of outsourced debt collection panels and asset management processes. It supports organisations across telecommunications, utilities, financial services, the public sector, and beyond.

Reduce administrative burden
Enhance operational control
Deliver actionable intelligence
Ensure compliance & data security

Trusted by

<12

Weeks

deployment time

30%

Boost

in collections performance

£12bn

Accounts

under management in the UK

Key Capabilities

Next-gen features for smarter partner management.

Multi-Partner Oversight
Automated Allocation & Reconciliation
Self-Service & Role-Based Access
Portfolio Segmentation
Performance & Business Intelligence
Integrated Case & Communication Management
Invoice & Cash Management
Customer Protection

Multi-Partner Oversight

Manage multiple DCAs and servicing partners from a single interface, ensuring each account is with the right partner, at the right time.

Automated Allocation & Reconciliation

Automatically allocate, recall, and recycle accounts based on predefined strategies and performance, with three-way reconciliation ensuring complete data integrity.

Self-Service & Role-Based Access

Empower users to manage placements, portfolios, and parameters directly within the portal. Six defined user roles ensure secure, granular permissions.

Portfolio Segmentation

Apply bespoke strategies across multiple portfolios, placements, and partners, using advanced segmentation tools.

Performance & Business Intelligence

Access real-time MI/BI dashboards and Power BI analytics, tracking every account-level action for a full 360° operational view.

Integrated Case & Communication Management

Centralise queries, complaints, and SARs with one-click handling. Enable multi-channel communication (email, SMS, web, letter) and signposting to third-party support.

Invoice & Cash Management

Automate invoice reconciliation, cash management, and account-level financial tracking.

Customer Protection

Use vulnerability flags, forbearance tools, and tailored treatment strategies, to ensure fair and individualised customer journeys.

Industry

Public Sector

Supporting government departments in designing and managing their own supplier base, with full operational control and transparency.

Debt Purchase & Telecommunications

Streamlining asset management, segmentation, and reporting across diverse portfolios.

Utilities & Financial Services

Managing large, complex portfolios with multiple agencies, ensuring compliance and maximising recoveries.