QUALCO 360

Allocation of customers to debt collection agencies (DCAs) and other third parties is an important part of the management of any debt portfolio. However, the actual process by which this allocation is made varies significantly across types of debt, jurisdictions, portfolio originators and servicers or panel managers.

QUALCO 360 provides you with all the necessary tools required to optimise the allocation of individual customers to specific DCAs in order to maximise a defined objective, for example, cash collected. In addition, it minimises the disruption of existing business practices and the need for enhancements to existing technical capabilities.

Some of the benefits are:

• Collections net uplift can reach 5-8%
• Minimal setup cost and zero operations cost
• Elimination of manual processes

When it comes to credit risk management history has showed repeatedly that proactive monitoring is the difference between success and failure.

Qualco 360 offers a complete early warning mechanism that is an essential component of a sound debt management framework and a great tool to:

• Detect early on potential drivers of losses
• Significantly reduce the provision for impairment
• Initiate remedial actions
• Reduce bad debt before your customer misses a payment
• Identify new revenue opportunities
• Enable Treat Customers Fairly principles
  
  

From Modelling to Operational Activity

Using data analysis and machine learning algorithms we identify early warning indicators, so the triggers and events that take place before a customer starts missing payments. Using predictive models we profile, visualise, segment, and ultimately prioritise the conversations and messages that are going to go out to pre-delinquent customers.

The outputs of the modelling feed the operational activity (either a work list or a comms tool, e.g. a campaign manager/dialer) and launch the proactive action to try and pre-empt the debt happening.

Self-curing is a strategy that provides a grace period for a customer in which to pro-actively pay off their outstanding balance before investing the organisation’s resources to contact them to make a direct request for that payment. Digital communications and self service capabilities play an integral role in this phase.

With QUALCO 360 you are able to identify and segment consumers who are eligible to self-cure while you are offered a complete digital collections ecosystem that enables you to:

• Reduce the cost of collection
• Radically increase customer rehabilitation
• Improve customer satisfaction and loyalty
  
  

From Modelling to Operational Activity

A self-cure model based on machine learning and big data can identify successfully self-cure accounts, eliminate false positives, and allow creditors to concentrate their collection activity on consumers with higher risk scores.

The outputs of the modelling feed the operational activity and the respective customers are informed about their delinquent status and their options to use self-service tools to pay or to register a promise to pay.

During self-collection stage, digital and self-service are the only open customer communication channels.