QUALCO 360

Extensive, insight-driven NPE Management. A constantly expanding suite of pre-built systems that enables users to make timely, data-driven, accurate decisions to maximise ROI.

QUALCO 360

ALL CAPABILITIES IN A SINGLE ENVIRONMENT

QUALCO 360 is a constantly expanding technology ecosystem that enables you to rapidly align operational activity with ever changing customer behavior. Combining analytics with Machine Learning and a comprehensive collections system it revolutionises the management of NPLs and NPEs and radically reduces losses.

A UNIFIED SOLUTION FOR EVERY NEED

QUALCO 360 supports the collection of Account Receivables in all sectors, from banking to NPL servicing; retail credit to utilities; consumer, SME, and corporate both secured and unsecured. It also covers the whole credit lifecycle, from high-risk performing, through to early-stage delinquency to legal and recoveries.

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KEY BENEFITS

Drive major gains in agent productivity

Improve customer engagement.

Monitor and mitigate impairment

Maximise cash collection

Adapt to changing regulations & economic conditions

Achieve significant ROI

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A FORWARD-LOOKING, DIGITAL FIRST APPROACH

QUALCO 360 provides a forward-looking, digital first approach to NPE case management that delivers a seamless customer and user journey.

From self-service capabilities to digital business models and process automation, QUALCO 360 delivers your entire digital transformation journey

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Self-service channels for improved user engagement

Our new, entirely web-based User Interface boosts usability and productivity

Supercharging omnichannel customer engagement

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SHAPE YOUR ORGANISATION'S FUTURE

MAKE SMARTER DECISIONS

Organise your data and maintain a bird’s eye view of your portfolio’s evolution
Ingest, transform, and time sequence data for analytical assessment in a way that’s easy and compliant
Apply accessible Machine Learning algorithms to identify behaviors and categorise customers into unique sub-populations
Implement operational treatments tailored to meet the needs of specific segments of customers in order to maximise performance

TURN DECISIONS INTO ACTION

Collect, analyse and combine data from all customer interactions across all channels into a single customer view, for enhanced customer service
Improve management of NPL and cut losses with a comprehensive collections system based on analytics and Machine Learning
Use expansive automation features to allow your staff to focus on the customers who really need your help
Gain clarity into your operations and optimize day-to-day decisions about solutions

SHAPE YOUR FUTURE

Create comprehensive reporting and ensure regulatory compliance
Shape your portfolio solutions strategy and translate strategic initiatives into estimates of the impact on your bottom-line
Make data-driven investment decisions and see valuable and quantifiable results
Visualise new outcomes and anticipate new opportunities