Self-curing is a strategy that provides a grace period for a customer in which to pro-actively pay off their outstanding balance before investing the organisation’s resources to contact them to make a direct request for that payment. Digital communications and self service capabilities play an integral role in this phase.
With QUALCO 360 you are able to identify and segment consumers who are eligible to self-cure while you are offered a complete digital collections ecosystem that enables you to:
- Reduce the cost of collection
- Radically increase customer rehabilitation
- Improve customer satisfaction and loyalty
From Modelling to Operational Activity
A self-cure model based on machine learning and big data can identify successfully self-cure accounts, eliminate false positives, and allow creditors to concentrate their collection activity on consumers with higher risk scores.
The outputs of the modelling feed the operational activity and the respective customers are informed about their delinquent status and their options to use self-service tools to pay or to register a promise to pay.
During self-collection stage, digital and self-service are the only open customer communication channels.