QUALCO OMNICHANNEL COLLECTIONS MODULE

Embrance the Power of Omnichannel Collections

Connect with customers on their preferred channels, boost engagement and accelerate repayments with omnichannel communications.

Deliver a seamless customer experience
Automate conversations with API integration
Increase payment rates
Improve contact centre efficiency

CAPABILITIES

Rethink customer experience with
top-notch features

Messaging Apps & SMS

Engage seamlessly across Whatsapp, Viber, Facebook Messenger and SMS.

SINGLE CONVERSATION VIEW

Manage all chatbot and agent conversations across channels in one unified dashboard.

SEAMLESS PAYMENTS

Integrate instant payment requests and processing into conversations, enabling real-time payment link generation.

VOICE INTERFACES

Provide customers with self-service options through intuitive automated voice menus for quicker resolutions.

AUTOMATED BOTS

Streamline routine inquiries with bots, reducing the need for human agent intervention.

SEARCH & ROUTE

Equip bots with advanced understanding to direct customers efficiently to the appropriate service team.

Messaging
Apps & SMS

SINGLE
CONVERSATION VIEW

SEAMLESS
PAYMENTS

VOICE
INTERFACES

AUTOMATED
BOTS

SEARCH
& ROUTE

HOW IT WORKS

Set up
Campaign

Communication &
Settlement

Payments

VIDEO GALLERY

Watch QUALCO Omichannel Capabilities

Video 11 QCR OMNICHANNEL CAPABILITIES PART 1

[PART I] OMNICHANNEL CAPABILITIES

PRODUCT VIDEO

03:34

Engage with Customers Across Channels.

ACCESS VIDEO

Video 11 QCR OMNICHANNEL CAPABILITIES PART 2

[PART II] OMNICHANNEL CAPABILITIES

PRODUCT VIDEO

11:34

Streamline Outbound Campaigns.

ACCESS VIDEO

Video 11 QCR OMNICHANNEL CAPABILITIES PART 3

[PART III] OMNICHANNEL CAPABILITIES

PRODUCT VIDEO

09:42

Track Conversation Information.

ACCESS VIDEO

QUALCO Collections & Recoveries

Level Up Your Debt
Management Operations

The #1 debt management software, handling all credit and receivable types, from early collections to legal processes and recoveries.

COLLECT MORE

WITH LESS

Cover in-house and 3rd party operations.
Comply with local regulations.
Elevate user and customer experience.

Frequently Asked Questions

What is an omnichannel collections approach?

An omnichannel collections approach offers customers multiple communication channels, integrating into a single, unified system. This ensures that if a customer initiates contact through one channel, such as an automated chat, they can continue seamlessly through another, like a voice call, without disruption. It also enables collection teams to access all customer data in one place, enhancing efficiency and speed of assistance.
What channels is the module available on?

The QUALCO Collections & Recoveries omnichannel capabilities enable collection companies to contact customers via WhatsApp, Viber, Facebook Messenger and SMS channels.
Is omnichannel the same as multichannel?

Omnichannel communication goes beyond multi-channel communication. The main distinction is that omnichannel integrates all communication touchpoints into a cohesive and unified experience, ensuring consistency regardless of the customer's chosen journey.