QUALCO COLLECTIONS & RECOVERIES (QCR)

Best of breed debt management software to build and optimise collections and recoveries operations.

QCR

DESIGNED FOR SIMPLICITY ENGINEERED FOR COMPLEXITY

QUALCO Collections & Recoveries (QCR) is a modern, debt management software that orchestrates the collection journey, streamlines in-house and third-party activities in one place and operates either as part of a banking ecosystem or as a core system of record.

QCR supports all types of non-performing loans and receivables, from unsecured and secured bank credit, to unpaid invoices from the delivery of goods or services and covers the entire credit lifecycle, from high-risk performing and early-stage delinquency through to legal and recoveries.

Our collections system provides a forward-looking, digital-first approach to debt management, delivering a seamless customer and user journey.

UNIQUE BENEFITS

IMPROVED CASH FLOW

Realise cost efficiencies by eliminating manual work and centralising and automating accounts receivable processing. Proactively ensure receivables are collected on time while engaging in consistent collection efforts resulting in increased cash flow up to 35%.

3x MORE CASES HANDLED

Design segmentation, strategies, channel business model easily, and focus on monitoring automatic execution. Our latest streamlined web UI presents the right data at the right time and allows full control to allocate and reallocate work, all whilst checking SLAs and performance reporting.

HIGHLY SCALABLE

Successfully used in organisations varying from low volume to tier one international businesses, QCR can support from the simplest to the most complex, multi-product, client and customer relationships, at all stages of the C&R lifecycle.

ENHANCED CUSTOMER EXPERIENCE

Embrace omnichannel customer engagement and self-service capabilities to create customer journeys with optimal solutions and seamless digital integration throughout the collections process.

OPERATIONAL EFFICIENCY

QCR efficiently blends in-house collections and outsourcing operations to third parties. Business users are empowered to drive and manage operations within the platform leading to low IT involvement.

SWIFT ONBOARDING

The solution is pre-integrated with major banking systems, dialers, payment processors and messaging providers. Also, it allows quick onboarding and effective management of new portfolios of any type and size via APIs.

SYSTEM OF RECORD CAPABILITIES

Flexible payment allocation mechanisms, rule-based booking of fees and outlays, daily calculation of accrued interest, comprehensive client invoicing and remittance operations and advanced configuration options for accounting journal entries generation are provided.

DEVELOPED FOR OPENNESS

A cloud-native solution driving open API-enabled ecosystems. QCR provides off-the-shelf batch and online APIs while it’s pre-integrated with major banking systems, dialers, payment processors and messaging providers.

capabilities

ΙΝ-HOUSE COLLECTIONS

Effectively plan and forecast your resourcing needs and provide a simple-to-use intuitive agent interface

OUTSOURCED COLLECTIONS

Maintain control and visibility and ensure a consistent and compliant approach for your customers

DECISION-ENGINE

Unlock the potential of your untapped customer data, manage their needs with ease and provide your customers with the right outcomes

LEGAL MANAGEMENT

Manage complex and lengthy legal processes and use the tools provided for the design and configuration of these processes

RESTRUCTURING

Give your team time to help more people as your agents will spend less time carefully assessing each customer

COLLATERAL AND REAL PROPERTIES

Develop a rich source of Security Information and ensure securities are merged seamlessly into the overall management of your customer portfolios

CORPORATE MANAGEMENT

Manage the entire end-to-end process of a business’ viability analysis, identify the most appropriate solution and monitor its success

SYSTEM OF RECORD

Maintain financial management on accounts throughout the customer lifecycle and manage the differing needs of individual portfolios

MIGRATION AND INTEGRATION

Integrate your existing infrastructure smoothly and migrate legacy data seamlessly to the new platform

OMNICHANNEL COLLECTIONS

The new omnichannel customer engagement capabilities of our flagship product QUALCO Collections & Recoveries are here to enable creditors to maximise the effectiveness of the collection process.

DIGITAL SELF-SERVICE PORTAL

A complete digital Collections & Recoveries solution and drive enhanced customer experience, operational efficiency, and higher liquidation rates.

ΙΝ-HOUSE COLLECTIONS

Effectively plan and forecast your resourcing needs and provide a simple-to-use intuitive agent interface

OUTSOURCED COLLECTIONS

Maintain control and visibility and ensure a consistent and compliant approach for your customers

DECISION-ENGINE

Unlock the potential of your untapped customer data, manage their needs with ease and provide your customers with the right outcomes

LEGAL MANAGEMENT

Manage complex and lengthy legal processes and use the tools provided for the design and configuration of these processes

RESTRUCTURING

Give your team time to help more people as your agents will spend less time carefully assessing each customer

COLLATERAL AND REAL PROPERTIES

Develop a rich source of Security Information and ensure securities are merged seamlessly into the overall management of your customer portfolios

CORPORATE MANAGEMENT

Manage the entire end-to-end process of a business’ viability analysis, identify the most appropriate solution and monitor its success

SYSTEM OF RECORD

Maintain financial management on accounts throughout the customer lifecycle and manage the differing needs of individual portfolios

MIGRATION AND INTEGRATION

Integrate your existing infrastructure smoothly and migrate legacy data seamlessly to the new platform

OMNICHANNEL COLLECTIONS

The new omnichannel customer engagement capabilities of our flagship product QUALCO Collections & Recoveries are here to enable creditors to maximise the effectiveness of the collection process.

DIGITAL SELF-SERVICE PORTAL

A complete digital Collections & Recoveries solution and drive enhanced customer experience, operational efficiency, and higher liquidation rates.

#demo_video

WEB USER INTERFACE

At QUALCO we’re investing heavily to deliver enterprise-class software products to improve our clients’ productivity, profitability, and employee buy-in. Following months of research and development, we introduce you to our brand-new web user interface designed to deliver faster, more intuitive, and easier user navigation.

QCR

VIDEO GALLERY

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Discover how QUALCO Collections & Recoveries (QCR) capabilities can remove complexity from the collection’s journey and boost productivity and efficiency with its rich functionalities.