QUALCO COLLECTIONS & RECOVERIES

QUALCO
COLLECTIONS & RECOVERIES (QCR)

A flexible, comprehensive, end-to-end enterprise platform that manages, automates and streamlines your organisation’s C&R operations.

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OVERVIEW

Designed for simplicity, engineered for complexity

QUALCO Collections & Recoveries is a modern, highly scalable end-to-end platform that automates your organisation’s processes and manages all third-party activities in one place, while it is easily integrated into your technology infrastructure.

The system is designed to serve the whole credit lifecycle from high-risk performing, early-stage delinquency to legal & recoveries and supports all banking products, as well as non banking debt.

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Enterprise-class technology

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HIGHLY SCALABLE

Used in organisations varying from low volume all the way up to high volume tier one international businesses, QCR supports simple and complex, multi-product, client and customer relationships, at all stages of the C&R lifecycle.

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ADAPTABLE

Meet your changing demands with functionalities that streamline collection processes from early arrears to ligitation. QCR operates as the central hub of in-house and third parties’ activities, providing you comprehensive oversight and control.

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REGULATORY COMPLIANCE

Our highly configurable environment means
that you are totally in control and have the
ability to adapt the process whenever you need,
such as when there are changes in legal and
regulatory practices.

CAPABILITIES

COVERING ALL delinquency STAGES

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IN-HOUSE COLLECTIONS

Effectively plan and forecast your resourcing needs and provide a simple-to-use intuitive agent interface

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OUTSOURCED COLLECTIONS

Maintain control and visibility and ensure a consistent and compliant approach for your customers

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DIGITAL SELF-SERVICE PORTAL

A complete digital Collections & Recoveries solution and drive enhanced customer experience, operational efficiency, and higher liquidation rates.

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DECISION-ENGINE

Unlock the potential of your untapped customer data, manage their needs with ease and provide your customers with the right outcomes

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LEGAL MANAGEMENT

Manage complex and lengthy legal processes and use the tools provided for the design and configuration of these processes

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RESTRUCTURING

Give your team time to help more people as your agents will spend less time carefully assessing each customer

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COLLATERAL AND REAL PROPERTIES

Develop a rich source of Security Information and ensure securities are merged seamlessly into the overall management of your customer portfolios

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CORPORATE MANAGEMENT

Manage the entire end-to-end process of a business’ viability analysis, identify the most appropriate solution and monitor its success

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SYSTEM OF RECORD

Maintain financial management on accounts throughout the customer lifecycle and manage the differing needs of individual portfolios

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MIGRATION AND INTEGRATION

Integrate your existing infrastructure smoothly and migrate legacy data seamlessly to the new platform

PRODUCT UPDATE

A WEB USER INTERFACE:

NEW LOOK, SAME ROBUST FUNCTIONALITY

At QUALCO we’re investing heavily to deliver enterprise-class software products to improve our clients’ productivity, profitability, and employee buy-in. Following months of research and development, we introduce you to our brand-new web user interface designed to deliver faster, more intuitive, and easier user navigation.

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BETTER PRODUCTIVITY

Reduced number of steps, increased user error prevention, clear Call to Actions, improved contextual help and much more.

INCREASED EMPLOYEE SATISFACTION

We provide the best UX in everything we do. With our well-designed and structured work screens, we increase the job satisfaction of your employees.

REDUCED COSTS

With a well-designed application working smoothly and in a user-friendly manner, the costs involved in maintenance and debugging are automatically reduced.

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ACCESSIBLE ANYWHERE

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EASILY CONFIGURABLE

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IMPROVED INTEROPERABILITY

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EASIER INSTALLATION & MAINTENANCE

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INCREASED SECURITY

LEARN MORE ABOUT THE NEW UI

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