Best of breed debt management software to build and optimise collections and recoveries operations.
QUALCO Collections & Recoveries (QCR) is a modern, debt management software that orchestrates the collection journey, streamlines in-house and third-party activities in one place and operates either as part of a banking ecosystem or as a core system of record.
QCR supports all types of non-performing loans and receivables, from unsecured and secured bank credit, to unpaid invoices from the delivery of goods or services and covers the entire credit lifecycle, from high-risk performing and early-stage delinquency through to legal and recoveries.
Our collections system provides a forward-looking, digital-first approach to debt management, delivering a seamless customer and user journey.
Realise cost efficiencies by eliminating manual work and centralising and automating accounts receivable processing. Proactively ensure receivables are collected on time while engaging in consistent collection efforts resulting in increased cash flow up to 35%.
Design segmentation, strategies, channel business model easily, and focus on monitoring automatic execution. Our latest streamlined web UI presents the right data at the right time and allows full control to allocate and reallocate work, all whilst checking SLAs and performance reporting.
Successfully used in organisations varying from low volume to tier one international businesses, QCR can support from the simplest to the most complex, multi-product, client and customer relationships, at all stages of the C&R lifecycle.
Embrace omnichannel customer engagement and self-service capabilities to create customer journeys with optimal solutions and seamless digital integration throughout the collections process.
QCR efficiently blends in-house collections and outsourcing operations to third parties. Business users are empowered to drive and manage operations within the platform leading to low IT involvement.
The solution is pre-integrated with major banking systems, dialers, payment processors and messaging providers. Also, it allows quick onboarding and effective management of new portfolios of any type and size via APIs.
Flexible payment allocation mechanisms, rule-based booking of fees and outlays, daily calculation of accrued interest, comprehensive client invoicing and remittance operations and advanced configuration options for accounting journal entries generation are provided.
A cloud-native solution driving open API-enabled ecosystems. QCR provides off-the-shelf batch and online APIs while it’s pre-integrated with major banking systems, dialers, payment processors and messaging providers.
Effectively plan and forecast your resourcing needs and provide a simple-to-use intuitive agent interface
Maintain control and visibility and ensure a consistent and compliant approach for your customers
Unlock the potential of your untapped customer data, manage their needs with ease and provide your customers with the right outcomes
Manage complex and lengthy legal processes and use the tools provided for the design and configuration of these processes
Give your team time to help more people as your agents will spend less time carefully assessing each customer
Develop a rich source of Security Information and ensure securities are merged seamlessly into the overall management of your customer portfolios
Manage the entire end-to-end process of a business’ viability analysis, identify the most appropriate solution and monitor its success
Maintain financial management on accounts throughout the customer lifecycle and manage the differing needs of individual portfolios
Integrate your existing infrastructure smoothly and migrate legacy data seamlessly to the new platform
The new omnichannel customer engagement capabilities of our flagship product QUALCO Collections & Recoveries are here to enable creditors to maximise the effectiveness of the collection process.
A complete digital Collections & Recoveries solution and drive enhanced customer experience, operational efficiency, and higher liquidation rates.
At QUALCO we’re investing heavily to deliver enterprise-class software products to improve our clients’ productivity, profitability, and employee buy-in. Following months of research and development, we introduce you to our brand-new web user interface designed to deliver faster, more intuitive, and easier user navigation.
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Discover how QUALCO Collections & Recoveries (QCR) capabilities can remove complexity from the collection’s journey and boost productivity and efficiency with its rich functionalities.
![[PART I] OMNICHANNEL CAPABILITIES](https://www.qualco.eu/hubfs/QCR/QCR%20Demo%20Videos/Archive%20Page/Omnichannel%20Capabilities%20Part%201%20new.png)
Build a comprehensive securities data source and optimise collateral management processes.
Exploit dialer functionalities and empower agents to engage more efficiently with customers.
Improve collections operations and maximise efficiency by creating an arrangement plan.
Empower users to easily find and access case-related information.
With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.
