Brainpower to your Collection Platform

Frequently Asked Questions

• How does QUBE enhance debt recovery efforts?
  QUBE combines AI-driven analytics and personalised decision-making to improve recovery rates and operational efficiency. By analysing customer behaviour patterns, it helps create a personal experience and customises communication strategies, achieving higher engagement and better collection outcomes.
• What predictive features does QUBE offer to reduce payment risks?
  QUBE uses machine learning to forecast potential defaults, enabling proactive management of high-risk accounts. This predictive approach helps optimise resource allocation and supports more effective recovery strategies​.
• What makes QUBE unique compared to traditional debt collection solutions?
  QUBE stands out with its sophisticated analytics, real-time decision-making, and personalised customer strategies. Unlike legacy systems that often lack flexibility and increase operational costs, QUBE adapts to changing customer behaviours and market dynamics, driving efficient and profitable debt collection outcomes.
• How does QUBE’s analytics help predict ‘self-cure’ customers?
  QUBE’s predictive analytics evaluate patterns in payment history and customer behaviors to identify accounts likely to self-cure, meaning they will pay without direct intervention. This allows the system to deprioritise these accounts for direct follow-up, saving resources and focusing efforts where they are most needed.
• What is the role of D3E in QUBE’s functionality?
  QUALCO Data-Driven Decisions Engine (D3E), powers QUBE’s analytics by creating and executing sophisticated models that predict payment behaviors. D3E supports the personalisation of customer engagement strategies and enables the segmentation of accounts based on likelihood to pay or default, optimising QUBE’s decision logic.
• What are ‘pre-built digital-first strategies,’ and how do they impact ROI?
  Pre-built digital-first strategies are standard approaches designed to prioritise cost-effective digital communication channels, such as SMS or email, before moving to higher-cost interactions. These strategies maximise ROI by reducing resource-intensive actions unless necessary, maintaining high engagement and recovery rates without escalating costs.
• How does QUBE handle sensitive data and ensure data security?
  QUBE is built on a secure, cloud-native Microsoft Azure platform with strict data access controls and encryption. The platform is compliant with industry standards, ensuring that sensitive customer data remains protected and is accessible only to authorised users.
• How quickly can QUBE be implemented within an organisation?
  QUBE’s implementation typically involves integration, configuration, and training phases, with go-live possible within a few months depending on system complexity and customisation needs. QUALCO provides comprehensive support for a smooth rollout, including knowledge transfer, system setup, and post-live support.