Loan Servicing Companies

Credit scoring and data modelling is actively used by loan purchasers to create good customer journeys with fair outcomes and optimise processes. Triggers for contact, settlements and strategies can all be improved. Data capture, often via self-serve, also provides a rich data stream enhancing customer contact (leveraging technology such as Omnichannel) and product innovation too. It enables testing and learning to optimise a process and data-based decision making.

A robust integrated collections system is a key enabler. QUALCO Collections and Recoveries platform is a modern, comprehensive, and flexible end-to-end platform designed to manage, automate, and streamline your organisation’s processes. With extensive experience in the Collections process QCR can be instrumental in helping design, run and control optimised collections and recoveries processes, all with the aim of enhancing profitability and minimising business effort and cost while realising early benefits.

Cost efficiency as a key driver of profitability remains a focus in the sector and digital customer engagement is seen as a key enabler. Affordability (Income and Expenditure) in-particular is high touch process and a key target for digital automation. Allowing customers to self-serve by interacting with their preferred method is important as, the ability to capture data is improving service levels, especially when integrated with contact technologies and offering customisable channels.

Integration with field agents, solicitors, and asset managers, together with DCAs is becoming more and more common as such integration can be leveraged to automate workflows, streamline processes and capture compliance data.

Embedding self-serve technology within the collections system through seamless integration allows data to be used across the collections strategy. It also enables performance and control monitoring. This is key within the current environment with regulatory scrutiny to ensure affordability and customer fair treatment.

Empowering lending operations with robust, flexible, and secure platforms is a key enabler for all organisations. Having the ability to introduce new products to market in a timely, cost-efficient and regulatory compliant manner is always a struggle with varying technologies and solutions requiring change to accommodate this.

QUALCO Loan Manager is a web-based loan administration platform specifically designed to be an end-to-end solution for loan management and servicing. The powerful functionality within the solution covers all stages of the loan lifecycle, including origination, front-load migration, modification, restructuring and rescheduling, whilst allowing you to manage performing and non-performing portfolios.

Supporting varying interest, charges and repayment structures across secured and unsecured consumer loans, small business loans, commercial real estate loans, and corporate loans (alongside other loan types). Creating, activating, and managing products are all within the easy-to-use business configuration and can be achieved through just a few clicks, allowing you to run your business and adjust to market changes quickly and efficiently.

Loan Manager reduces operational costs, allowing for fast deployment, and decreases time to market of product launch, which lets you rapidly service any lending portfolio.