Collection Agencies

Increasing the use of data and credit scoring to produce models that assess affordability, calculate the success of treatments, create triggers for contact and drive appropriate strategies are all enablers to effectively use integrated omni-channel technologies. They continue to drive down the cost-to-serve.

Integrating with wider organisations to leverage enhanced data, such as debt advice services, government registers and practitioners, allows greater efficiency within recoveries processes where customers tend to find themselves in these circumstances.

This type of data enables more automated workflow and appropriate strategy treatments to be deployed throughout the recoveries process and drive efficiencies when liaising with field agents, solicitors and enforcement specialists.

Cost efficiency is a focus to maintain profitability. Digital is key, allowing customers to be easily managed through digital contact strategies where appropriately identified. This allows for a more effective cost-to-serve model to be deployed.

Expanding digital customer-facing tools further also creates the ability to resolve debts through a multitude of options across platforms including but not limited to App, Web and 2-way SMS.