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A JOINT DEBT COLLECTION OFFERING

Leverage the distinct advantage of our ecosystem of partners spanning across the globe. Discover how our joint proposition with Tech Mahindra can drive value for your business.

Financial Services Offering

Tech Mahindra together with QUALCO, proactively optimise collections process across the Financial Services (FS) customer journey. We utilise the most suitable contact channels and then offer contextual solutions that ensure customer and business sustainability, while enhancing the value of collections. Here is how we address the collections situation:

  • Our joint solution enables the identification of current and potential debtors while also the early risk detection via customer trend analysis.
  • Our Smart contact approach based on early detection and swift response brings in the best synergies between front and back office.
  • We achieve personalised customer level treatments for all consumer and commercial customers, through any channel that can drive higher engagement.
  • We help Financial Institutes identify and treat credit risk early, while we give access to a wide range of customer communication channels.
  • We facilitate identification of vulnerable customers and refine hardship programs to mitigate losses.

EMPOWERING DIGITAL COLLECTIONS

Tech Mahindra and QUALCO’s joint solution offers:

Automation led approach for collection strategies

Automation led Approach for collection strategies

01
Analytics driven predictive models for timely recoveries

Analytics driven predictive models for timely recoveries

02
Highly experienced receivables management team

Highly experienced receivables management team

03
Optimised resource utilisation with “Bolt-on” toolsets

Optimized resource utilization with “Bolt-on” toolsets

04
Best collection practices incorporating ” Collections Effectiveness Index

Best collection practices incorporating "Collections Effectiveness Index"

05
Multichannel communication & E2E transaction execution for all stages

Multichannel communication & E2E transaction execution for all stages

06
Digital CX, early identification of movers and personalised recovery actions

Digital CX, early identification of movers and personalized recovery actions

07

Utilities Debt Collection

Our sophisticated digital remote collections process mining with data-driven intelligence is leveraged to tackle the impact of pandemic situations like COVID-19 on utility consumers and ensure collections efficiency index is not compromised. Our approach ensures an improved operating model, improved CX from simple debt collection to financial well-being of the consumers, as well as empowering utilities with proactive engagement models and consumers with digital self-service interventions.

  • Our solution identifies current and potential debtors and detects early risk via customer trend analysis
  • Smart contact approach brings best synergies between front and back office
  • Our decision tree platform enhances relationships between utilities and consumers
  • We help identify credit risk early and open wide range of customer communication channels
  • We facilitate identification of vulnerable customers and refine hardship programs to mitigate loss

SELF-SERVE CAPABILITIES FOR:

Consumers

Change current payment plan and choose to reduce monthly payment

Take a payment holiday or place a hold on account request

Manage payments more effectively, even if there is no plan

Providers

Push payments
online

Target specific customer groups that may currently be at a higher risk

Promote payment plans to help customers repay arrear

Enable customers to discuss a change in their current payment plan

KEY BENEFITS

TOTAL CONTROL

TOTAL
CONTROL

REVENUE BENEFIT

REVENUE
BENEFIT

HIGHER LIQUIDITY RATIOS

HIGHER
LIQUIDITY RATIOS

HIGHER SUSTAINABILITY

HIGHER
SUSTAINABILITY

CONSUMER EMPOWERMENT

CONSUMER
EMPOWERMENT

BETTER CUSTOMER SERVICE

BETTER
CUSTOMER SERVICE

OPERATIONAL EFFICIENCY

OPERATIONAL
EFFICIENCY

FAST IMPLEMENTATION

FAST
IMPLEMENTATION

Accounts Receivable Analytics

Managing Collections activity using data and analytics is a surprisingly underutilised approach, despite it being proven to deliver significant ROI, through reduced operational costs, reduced losses and higher levels of collections.

USING ANALYTICS FOR COLLECTIONS

COLLECTION
ANALYTICS

CUSTOMER SEGMENTATION

Classify customer into different microsegments based on advanced analytics models rather than standard criteria

RISK ANALYSIS

Forecasting the risk scores based on credit history, past defaults, broken value at risk & more variables with advanced algorithms

OPERATIONS ANALYTICS

Monitor the contact center operations by analyzing agent performance for their collections efforts

CHANNEL MANAGEMENT

Improve the contact rate by highlighting the preferred channel & time of customers

KEY BENEFITS

INCREASED COLLECTIONS

INCREASED
COLLECTIONS

IMPROVED CONTACT RATE

IMPROVED
CONTACT RATE

REDUCED CUSTOMER CHURN

REDUCED
CUSTOMER CHURN

ENHANCED CUSTOMER EXPERIENCE

ENHANCED
CUSTOMER EXPERIENCE

OPERATIONAL OPTIMIZATION

OPERATIONAL OPTIMISATION

GET IN TOUCH

With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.

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