DIGITAL SELF SERVICE COLLECTIONS

A complete digital collections solution that drives enhanced customer experience, operational efficiency, and higher liquidation rates. 

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New Digital Self Service Set

QUALCO SELF-SERVICE

A COMPLETE SELF-SERVICE PLATFORM

ADAPT TO THE DIGITAL ERA

Our end-to-end digital collections solution makes it easy for you to improve your collections process through digital self-service capabilities, ensuring no risk and quick deployment. 

The fully configurable self-service portal delivers flexible customer journeys. This allows you to align your collections strategies across the digital platform, improving the efficiency of your operations and accelerating customer engagement.

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KEY BENEFITS

OPERATIONAL EFFICIENCY

IMPROVE OPERATIONAL EFFICIENCY

Save on Full-time Equivalent (FTE) effort and operational costs, increasing your organisation’s efficiency.  

REVENUE BENEFIT

ACCELERATE CUSTOMER EXPERIENCE

Offer your customers an easy-to-use digital channel that enables them to take control of their financial situation, improving their overall experience. 

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ELEVATE CUSTOMER ENGAGEMENT

Enable your customers to interact via a comprehensive digital platform, improving their engagement and reaching better liquidation rates. 

HIGHER SUSTAINABILITY

MAXIMISE DEBT SUSTAINABILITY

Leverage online plan set-up and ensure customised offerings and reduced breakage rates for your clients.

SELF-SERVICE INCREASE

REDUCE MANPOWER COSTS

The online platform enables customers to perform most operations independently, minimising staff effort. 

OUT-OF-THE-BOX INTEGRATION

SPEED UP INTEGRATIONS

The platform’s Back Office system enables you to implement integrations quickly.

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OFFER RESPONSIVE DESIGN

The platform offers a strong UX, making it easy to use and access via the web, tablet and mobile.

TOTAL CONTROL

ENABLE LOCALISATION

Allow your agents to change the platform’s language, adjusting it to their own needs.

KEY CAPABILITIES

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RELATED SOLUTIONS

REGISTRATION AND LOGIN
REGISTRATION AND LOGIN

24/7 access to personal account, make payments any time of the day from any device

SETUP / AMEND REPAYMENT PLAN
SETUP / AMEND REPAYMENT PLAN

Rules-based repayment plans, that allow your customers to take control and get back on track to clearing their account

VIEW BALANCE & ACCOUNT DETAILS
VIEW BALANCE & ACCOUNT DETAILS

Allow your customers to keep in touch with the progress of their account, and their payments

TAKE UP A SETTLEMENT OFFER
TAKE UP A SETTLEMENT OFFER

Display discounts to customers within your collections strategy to pay their balance

ARRANGE CALL BACK
ARRANGE CALL BACK

For customers on the online journey that want to speak to someone, allow easy handoff points to get in touch

FULLY INTEGRATED
FULLY INTEGRATED

With existing QUALCO Collection & Recovery installations

MAKE A PAYMENT
MAKE A PAYMENT

Payment handling in just a few steps

SUPPORT, SIGNPOSTING & BREATHING SPACE
SUPPORT, SIGNPOSTING & BREATHING SPACE

Provide supportive content for going through financial difficulty, and options to request breathing space

ASSESS AFFORDABILITY
ASSESS AFFORDABILITY

Go through an income and expenditure assessment online to understand what the customer can afford to pay

VIEW TRANSACTIONS
VIEW TRANSACTIONS

See an up to date view of your customers’ account transactions online

UPDATE CONTACT DETAILS
UPDATE CONTACT DETAILS

Allow them to view and update their contact details without the need to contact your call centre

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