DIGITAL DEBT COLLECTIONS SOLUTION

A complete digital collections solution that drives enhanced customer experience, operational efficiency, and higher liquidation rates.

Download Product Sheet

BOOK A DEMO

product_selfservice_hero_device

QUALCO SELF-SERVICE

overview

A COMPLETE SELF SERVICE PLATFORM

The end-to-end digital collections solution makes it easy for you to improve your collections process through digital self-service capabilities, with no risk and quick deployment.

The self-service portal delivers flexible customer journeys and is fully configurable. This allows you to align your collections strategies across the digital platform and ensure increased customer engagement.

ACCESS PRODUCT DETAILS

 

KEY BENEFITS

OPERATIONAL EFFICIENCY

OPERATIONAL EFFICIENCY

Saving FTE effort and operational costs

REVENUE BENEFIT

REVENUE BENEFIT

Driven by customers, who engage through a digital channel, who would not normally engage through traditional contact methods

HIGHER LIQUIDATION RATES

HIGHER LIQUIDATION RATES

Supported by better quality engagement through a digital channel

HIGHER SUSTAINABILITY

HIGHER SUSTAINABILITY

With reduced breakage rates for plans set up online

SELF-SERVICE INCREASE

SELF-SERVICE INCREASE

Driven by activity going through the digital platform as opposed to the operation

OUT-OF-THE-BOX INTEGRATION

OUT-OF-THE-BOX INTEGRATION

With back office system, requiring minimum time to implement

ENHANCED CUSTOMER EXPERIENCE

ENHANCED CUSTOMER EXPERIENCE

Giving customers the tools to take control of their financial situation

TOTAL CONTROL

TOTAL CONTROL

Driven by rules to ensure compliance guidelines are followed

KEY CAPABILITIES

solutions

RELATED SOLUTIONS

REGISTRATION AND LOGIN
REGISTRATION AND LOGIN

24/7 access to personal account, make payments any time of the day from any device

SETUP / AMEND REPAYMENT PLAN
SETUP / AMEND REPAYMENT PLAN

Rules-based repayment plans, that allow your customers to take control and get back on track to clearing their account

VIEW BALANCE & ACCOUNT DETAILS
VIEW BALANCE & ACCOUNT DETAILS

Allow your customers to keep in touch with the progress of their account, and their payments

TAKE UP A SETTLEMENT OFFER
TAKE UP A SETTLEMENT OFFER

Display discounts to customers within your collections strategy to pay their balance

ARRANGE CALL BACK
ARRANGE CALL BACK

For customers on the online journey that want to speak to someone, allow easy handoff points to get in touch

FULLY INTEGRATED
FULLY INTEGRATED

With existing QUALCO Collection & Recovery installations

MAKE A PAYMENT
MAKE A PAYMENT

Payment handling in just a few steps

SUPPORT, SIGNPOSTING & BREATHING SPACE
SUPPORT, SIGNPOSTING & BREATHING SPACE

Provide supportive content for going through financial difficulty, and options to request breathing space

ASSESS AFFORDABILITY
ASSESS AFFORDABILITY

Go through an income and expenditure assessment online to understand what the customer can afford to pay

VIEW TRANSACTIONS
VIEW TRANSACTIONS

See an up to date view of your customers’ account transactions online

UPDATE CONTACT DETAILS
UPDATE CONTACT DETAILS

Allow them to view and update their contact details without the need to contact your call centre

GET IN TOUCH

With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.

TALK TO AN EXPERT