A complete digital collections solution that drives enhanced customer experience, operational efficiency, and higher liquidation rates.
The end-to-end digital collections solution makes it easy for you to improve your collections process through digital self-service capabilities, with no risk and quick deployment.
The self-service portal delivers flexible customer journeys and is fully configurable. This allows you to align your collections strategies across the digital platform and ensure increased customer engagement.
Saving FTE effort and operational costs
Driven by customers, who engage through a digital channel, who would not normally engage through traditional contact methods
Supported by better quality engagement through a digital channel
With reduced breakage rates for plans set up online
Driven by activity going through the digital platform as opposed to the operation
With back office system, requiring minimum time to implement
Giving customers the tools to take control of their financial situation
Driven by rules to ensure compliance guidelines are followed
Rules-based repayment plans, that allow your customers to take control and get back on track to clearing their account
Allow your customers to keep in touch with the progress of their account, and their payments
Payment handling in just a few steps
Provide supportive content for going through financial difficulty, and options to request breathing space
Go through an income and expenditure assessment online to understand what the customer can afford to pay
See an up-to-date view of your customers’ account transactions online
With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.
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