DEBT COLLECTION

Manage early arrears with a strategy built on intelligence, experience and data-driven insights.

collections

Technology that enables agile & flexible debt collection

Collections and Recoveries (C&R) departments are operating today in an ever-changing environment with greater complexity and strains on their staff, against a backdrop of demanding local regulatory requirements. Your customers are better informed and connected too, and many of them want extended, complex conversations. As a result, there is a need to better analyse affordability and circumstances to safely and accurately reach the best-tailored resolution for each individual customer.

Held back by legacy infrastructure, C&R departments often lack tools, data, insight, connectivity, and channels, which makes it difficult to innovate, quickly implement change, and ultimately stay ahead of the competition. QUALCO’s holistic debt collections technology solutions power your business with faster, more accurate operations that deliver better outcomes and reduced losses.

VALUE DRIVERS

Realize cost efficiencies by centralizing debt collection operations, automating processes, and eliminating manual work. Take a proactive approach to ensure receivables are collected on a timely basis while engaging in frequent and consistent collection efforts.

Adopt KPIs and defined metrics to get a clear picture of collection rates and track performance on an ongoing basis.

CUSTOMER COMMUNICATION

CUSTOMER COMMUNICATION

Smart use of dialler technology, letters, email, text messaging, digital, self-service, communications and much more. We make sure that you contact your customer at the right time through the right channel

DYNAMIC CUSTOMER WORKFLOWS

DYNAMIC CUSTOMER WORKFLOWS

Through data modeling and insight-driven customer segmentation, we get a primary collection mechanism that delivers bespoke and dynamic customer workflows

INSIGHTFUL REPORTING

INSIGHTFUL REPORTING

Monitor the performance of inhouse and external collections teams through a wide range of off-the self or bespoke reports

products

A COMPLETE TECHNOLOGY ECOSYSTEM

The credit landscape has never been more challenging, but QUALCO's model-driven technology offers a unique, holistic approach to credit risk and debt management.

  • Access the capability of our existing technology in a single environment
  • Make timely, data-driven, accurate decisions and maximise ROI.
  • Drive major gains in agent productivity
LEARN MORE

QUALCO COLLECTIONS AND RECOVERIES PLATFORM (QCR)

  • Manage, automate, and standardise your organisation’s processes
  • Design, run and control optimised collections and recovery processes
  • Quickly set up self-service portals and digital journeys
LEARN MORE

QUALCO DATA-DRIVEN DECISIONS ENGINE (D3E)

  • Ensure robust data management to fully leverage and control data gathered
  • Provide advanced analytics to enable more advanced decisioning and segmentation
  • Take full advantage of data to build sophisticated collections strategies
LEARN MORE

QUALCO LOAN MANAGER (QLM)

  • Manage performing and non-performing loans with restructuring, rescheduling, interest billing and collection options
  • Quickly onboard portfolios and manage accounts with complete flexibility
  • Reduce the cost of in-house development and everyday operations efforts
LEARN MORE

solutions

RELATED SOLUTIONS

At whatever stage of the credit and debt lifecycle, our experienced team can advise, guide and improve your business performance.

NPL MANAGEMENT

Across the entire NPL lifecycle, combine QUALCO’s market-lead- ing systems and services to manage non-per- forming assets in a clear, feasible and sustainable manner..

LEARN MORE

DEBT RECOVERY

A comprehensive, complete solution for your debt portfolios.

LEARN MORE

PORTFOLIO
TRANSACTIONS

Whether you’re a buyer or seller of major debt portfolios, QUALCO’s expertise and guidance will ensure you make the right deal for your business.

LEARN MORE

PORTFOLIO
ANALYTICS

Are you managing your portfolio in the most efficient way? Would your business benefit from improved insights and analysis?

LEARN MORE

GET IN TOUCH

With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.

TALK TO AN EXPERT