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        DEBT COLLECTION

        Manage early arrears with a strategy built on intelligence, experience and data-driven insights.

        collections

        Technology that enables agile & flexible debt collection

        Collections and Recoveries (C&R) departments are operating today in an ever-changing environment with greater complexity and strains on their staff, against a backdrop of demanding local regulatory requirements. Your customers are better informed and connected too, and many of them want extended, complex conversations. As a result, there is a need to better analyse affordability and circumstances to safely and accurately reach the best-tailored resolution for each individual customer.

        Held back by legacy infrastructure, C&R departments often lack tools, data, insight, connectivity, and channels, which makes it difficult to innovate, quickly implement change, and ultimately stay ahead of the competition. QUALCO’s holistic debt collections technology solutions power your business with faster, more accurate operations that deliver better outcomes and reduced losses.

        VALUE DRIVERS

        Realize cost efficiencies by centralizing debt collection operations, automating processes, and eliminating manual work. Take a proactive approach to ensure receivables are collected on a timely basis while engaging in frequent and consistent collection efforts.

        Adopt KPIs and defined metrics to get a clear picture of collection rates and track performance on an ongoing basis.

        CUSTOMER COMMUNICATION

        CUSTOMER COMMUNICATION

        Smart use of dialler technology, letters, email, text messaging, digital, self-service, communications and much more. We make sure that you contact your customer at the right time through the right channel

        DYNAMIC CUSTOMER WORKFLOWS

        DYNAMIC CUSTOMER WORKFLOWS

        Through data modeling and insight-driven customer segmentation, we get a primary collection mechanism that delivers bespoke and dynamic customer workflows

        INSIGHTFUL REPORTING

        INSIGHTFUL REPORTING

        Monitor the performance of inhouse and external collections teams through a wide range of off-the self or bespoke reports

        products

        A COMPLETE TECHNOLOGY ECOSYSTEM

        The credit landscape has never been more challenging, but QUALCO's model-driven technology offers a unique, holistic approach to credit risk and debt management.

        • Access the capability of our existing technology in a single environment
        • Make timely, data-driven, accurate decisions and maximise ROI.
        • Drive major gains in agent productivity
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        QUALCO COLLECTIONS AND RECOVERIES PLATFORM (QCR)

        • Manage, automate, and standardise your organisation’s processes
        • Design, run and control optimised collections and recovery processes
        • Quickly set up self-service portals and digital journeys
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        QUALCO DATA-DRIVEN DECISIONS ENGINE (D3E)

        • Ensure robust data management to fully leverage and control data gathered
        • Provide advanced analytics to enable more advanced decisioning and segmentation
        • Take full advantage of data to build sophisticated collections strategies
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        QUALCO LOAN MANAGER (QLM)

        • Manage performing and non-performing loans with restructuring, rescheduling, interest billing and collection options
        • Quickly onboard portfolios and manage accounts with complete flexibility
        • Reduce the cost of in-house development and everyday operations efforts
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        solutions

        RELATED SOLUTIONS

        At whatever stage of the credit and debt lifecycle, our experienced team can advise, guide and improve your business performance.

        NPL MANAGEMENT

        Across the entire NPL lifecycle, combine QUALCO’s market-lead- ing systems and services to manage non-per- forming assets in a clear, feasible and sustainable manner..

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        DEBT RECOVERY

        A comprehensive, complete solution for your debt portfolios.

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        PORTFOLIO
        TRANSACTIONS

        Whether you’re a buyer or seller of major debt portfolios, QUALCO’s expertise and guidance will ensure you make the right deal for your business.

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        PORTFOLIO
        ANALYTICS

        Are you managing your portfolio in the most efficient way? Would your business benefit from improved insights and analysis?

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        GET IN TOUCH

        With experts around the world, we’ve always got an open door. Drop your message and we will connect you with one of our global offices.

        TALK TO AN EXPERT