The world has become increasingly reliant on telecommunications infrastructure, be it from telephone calls, video calls, streaming movies, or connected devices. Society is increasingly permanently networked; it is how we connect and contact each other today.
As the number of channels and products have exploded, so has competition. Prices have been driven down, margins squeezed, and cost competitiveness is up. Creating economies of scale, maximising efficiencies, and reducing bad debt have all become paramount.