Local Government is a diverse sector and while there are similarities to other industries, there are also significant differences, particularly in regulation, that govern the funding and delivery of services.
The debt recovery process throughout Local Government also continues to be in a state of evolution with emphasis on arrears collections. Some innovations and technology are being leveraged to quickly design and deliver strategy change, with the flexibility to adopt best practice from other industries. Workflows are looking to be automated, and best practice adopted in specialist treatment areas such as vulnerability.