Debt Purchasers

Debt Purchasers use credit scoring and data modelling to assess portfolios, creating triggers for contact, settlements and driving profitable outcomes. Capturing data, self-serve and integrated contact technology such as Omni-channel is all used to drive efficiencies and reduce the cost to serve.

With greater regulatory scrutiny on customer fair treatment, digital advancements are being leaned on to help, integrating with the money advice sector, government financial portals and credit bureaus to enable to automate workflow and capture compliance data.

A robust integrated collections system with a system of record capability is a key enabler. QUALCO Collections and Recoveries platform is a modern, comprehensive, and flexible end-to-end platform designed to manage, automate, and streamline your organisation’s processes. QCR can help enhance profitability, whilst minimising business effort and cost to realise early benefits

Cost efficiency as a key driver of profitability remains a focus in the sector and digital customer engagement is seen as a key enabler. The ability for customers to be directed to self-serve with digital hand-holding, allows data to be captured, at a lower cost, also improving customer satisfaction, and contact centre service levels. (the Income and Expenditure process, to understand affordability, is a high touch process and a key target for digital automation in particular).

Integration with other financial services such as panel DCA’s, field agents and legal entities all help improve workflow automation and capture successful outcomes.

Embedding self-serve technology within the collections system through seamless integration allows data to be used across the collections strategy. It also enables performance and control monitoring. This is key within the current environment with regulatory scrutiny to ensure affordability and customer fair treatment.