Central Government

By augmenting and sharing data across government departments and agencies, strategy, segmentation, decisioning and contact ability all become magnified and multiplied. This allows for significant enhancements to treatment and resolving outstanding debt in the best manner for consumers.

A critical factor in effectively sharing information is data quality. Data must be right, consistent in definition and ideally augmented with other attributes, including those from external parties such as credit bureaus.

This requires coordination, in terms of mapping and understanding of data handling and management of data sources. Doing it well can transform your process and create dramatically improved experiences, driving significant collections improvements.

Digitalisation is currently transforming industries across all sectors. It is a game changer, providing easier, more streamlined customer journeys and reducing the cost to serve. It is in the interest of government departments, their employees and end users alike.

Modern collections and recoveries technology accelerate this capability, quickly allowing access to new collections contact channels and new innovative strategies, many of which come already built-in. All this with the flexibility to adapt and change, so as the approach changes you can easily keep up.