REDUCTION IN CONTRACTED ENTITIES
Clients contract QUALCO which in turn contracts the outsourced partners
INSIGHT AND OVERSIGHT INTO PARTNERS’ ACTIVITIES
Through the Client Portal, clients experience unprecedented insight into partners’ activities.
PERFORMANCE UPLIFT
The QUALCO BPO service has been designed to ensure each account is allocated to the most appropriate partner. Accounts are recycled to the best fit partner once actionable insight is captured. This activity takes place faster than standard placement tools, leading to quicker collections.
REDUCTION IN FTE DIRECTLY INVOLVED IN OUTSOURCED COLLECTIONS AND RECOVERIES
Time consuming activities are managed by QUALCO including analysis and segmentation, consolidating management information, invoice reconciliation, and file transfer and processing. This enables clients to redeploy staff into other key areas.