QUALCO’s BPO service enables you to meet stringent compliance regulations. QUALCO systems and managed services are:
- Built to allow for auditing activities and customer journeys to be analysed end-to-end across multiple allocations.
- Designed to ensure individual records are fully compliant via a single point of reference.
Loan management capabilities
In an effort to provide holistic solutions, QUALCO provides you with:
- A full set of loan management functions that are able to cover all aspects of lending.
- A clear view of your business, connecting origination and loan servicing in a single integrated system.
IT Professional Services
Improve the performance, efficiency and value of your IT estate, transforming it from a cost centre into a valuable business enabler by:
- Outsourcing time-consuming operations & tasks.
- Utilise the knowledge and expertise of our IT professionals.
- Establish SLA-based maintenance and support services.
Your ideal solution
By focusing on your needs, we’ve built a BPO service that delivers new levels of customer experience.
- Benefit from the seamless integration of multiple third-party data feeds.
- See the entire customer journey at individual account level.
- Use intelligent segmentation to ensure optimum account management.
- Enjoy continuous improvement through automatic system updates.
With offices around the world, we’ve always got an open door. Contact us so we can provide the right solution for your debt portfolio management needs.
What QUALCO BPO Service can do for you
Clients contract QUALCO which in turn contracts the outsourced partners
Insight and oversight
into partners’ activities
Through the Client Portal, clients experience unprecedented insight
into partners’ activities.
The QUALCO BPO service has been designed to ensure each account is allocated to the most appropriate partner. Accounts are recycled to the best fit partner once actionable insight is captured. This activity takes place faster than standard placement tools, leading to quicker collections.
Reduction in FTE directly involved in outsourced collections and recoveries
Time consuming activities are managed by QUALCO including analysis and segmentation, consolidating management information, invoice reconciliation, and file transfer and processing. This enables clients to redeploy staff into other key areas.