BPO SERVICE
Manage your collection and recovery processes with a Business Process Outsourcing (BPO) service, where unrivalled data access means you can maximise third-party efficiency and performance.
built on
ACHIEVING ECONOMIES OF SCALE
Powered by the QUALCO Collections & Recoveries platform, which enables the end-to-end management and monitoring of debt portfolios, our BPO service allows you to benefit from cutting-edge technology and economies of scale. The QUALCO Collections & Recoveries platform offers advanced placement, monitoring and benchmarking options to give you ultimate clarity and control in your decision making. Finally because we manage all aspects of the debt collection process, you’ll also profit from our extensive operations experience.
OUTSOURCING MADE SIMPLE
OPTIMISED ALLOCATIONS
QUALCO’s analytics and business knowledge helps optimise strategic placement of your allocations and makes any adjustments.
EASIER PROCUREMENT
Build the perfect team for your needs by exploiting the experience and expertise of qualified panel members.
IMPROVED STRATEGY
Enjoy better results by mapping specific treatments and using data to explore each of your available opportunities.
ENSURING COMPLIANCE
Our systems and managed services are:
- Built to allow for auditing activities and customer journeys to be analysed end-to-end across multiple allocations.
- Designed to ensure individual records are fully compliant via a single point of reference.
LOAN MANAGEMENT ABILITY
In an effort to provide holistic solutions, QUALCO provides you with:
- A full set of loan management functions that are able to cover all aspects of lending.
- A clear view of your business, con- necting origination and loan servicing in a single integrated system.
IT PROFESSIONAL SERVICES
Improve the performance, efficiency and value of your IT estate by:
- Outsourcing time-consuming operations & tasks and utilising the knowledge and expertise of our IT professionals.
- Establish SLA-based maintenance and support services.
YOUR IDEAL SOLUTION
By focusing on your needs, we’ve built a BPO service that delivers new levels of customer experience.
- Benefit from the seamless integration of multiple third-party data feeds.
- See the entire customer journey at individual account level.
- Use intelligent segmentation to ensure optimum account management.
- Enjoy continuous improvement through automatic system up- dates.
REDUCTION IN CONTRACTED ENTITIES
Clients contract QUALCO which in turn contracts the outsourced partners
INSIGHT AND OVERSIGHT INTO PARTNERS’ ACTIVITIES
Through the Client Portal, clients experience unprecedented insight into partners’ activities.
PERFORMANCE UPLIFT
The QUALCO BPO service has been designed to ensure each account is allocated to the most appropriate partner. Accounts are recycled to the best fit partner once actionable insight is captured. This activity takes place faster than standard placement tools, leading to quicker collections.
REDUCTION IN FTE DIRECTLY INVOLVED IN OUTSOURCED COLLECTIONS AND RECOVERIES
Time consuming activities are managed by QUALCO including analysis and segmentation, consolidating management information, invoice reconciliation, and file transfer and processing. This enables clients to redeploy staff into other key areas.
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